Availability and Design

All images shown on our site are for illustrative purposes only. We will endeavour to provide each product as described however as the products we use may be changed or discontinued by the manufacturer we cannot be held responsible for any disputes arising from this. Where any items are changed they will be replaced with an item of equal or better quality.

Payments

We currently accept payments through Paypal. You do not need a Paypal account to use this service and you can use various payment methods as described in checkout.

When your order has been processed you will receive an email from Paypal confirming all the details. This is your proof of purchase. Once this has been issued you can rest assured that your order will be processed and will be delivered as per our Terms and Conditions.

Gift Wrapping

All our Nappy Cakes  and Gift Cakes will be wrapped in clear Cellophane then decorated with Organza Ribbon and a Gift Tag for that finishing touch.

Packaging

All our items will be securely packaged in bubble wrap and placed in cardboard boxes. Were possible we will use recycled packaging. This does not compromise our quality but does help to keep costs down and is kinder to the environment!

Delivery

1. All our items will be delivered via courier. We currently ship to the United Kingdom with the exception of Highlands and Islands of Scotland, Ireland, Isle of Man, Isles of Scilly and Channel Islands. For delivery charges in these areas please call or email us first with your specific requirements as charges for these areas are significantly higher.

2. Delivery to an address

2.1 Parcelforce Worldwide undertakes to deliver to the address specified on the Consignment or in the despatch documentation, not to a Recipient, except that for International Deliveries in some countries delivery will be made to a local post office or postal depot.
2.2 In respect of UK deliveries, if there is no-one present at the address then:
2.2.1 Parcelforce Worldwide may at its discretion attempt to deliver the Consignment to an alternative address being either:
(i) a neighbouring address; or
(ii) a local Post Office branch, where it can be collected during the next 16 days; and
2.2.2 if the Consignment is delivered to an alternative address, a Customer Contact Card will be left at the specified address which has been completed with sufficient details to enable the Recipient to recover the Consignment; and
2.2.3 the Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address on the Consignment.
2.3 Parcelforce Worldwide does not undertake to intercept a Consignment in transit before delivery has been attempted.
2.4 Parcelforce Worldwide shall not be liable in respect of any Consignment delivered to the delivery address or other address specified by the Recipient, where any person misrepresents his authority to receive the Consignment on the Recipient’s or Customer’s behalf; or where Parcelforce Worldwide is delivering it in accordance with instructions from, or purporting to be from the Recipient or the Customer.
2.5 When delivering a Consignment, if the particular Service provides for it, Parcelforce Worldwide will request the person who accepts delivery (not necessarily the Recipient in person) to sign an acknowledgment of receipt, which may include signature by electronic means.
2.6 Copies of the receipt referred to in 2.5 above, shall be available (subject to data protection requirements) for a period of six months from the date of delivery, upon payment of the relevant charges as published by Parcelforce Worldwide from time to time at www.parcelforce.com.
2.7 PO Box addresses are not acceptable as delivery addresses for any of the Services, unless designated as such at www.parcelforce.com

3. Products will be insured against loss or damage for the full value of each item. Items will only be dispatched after payment clears*. We aim to dispatch all our items as quickly as possible, however, to avoid disappointment please allow up to 5 working days for delivery.

4. We cannot be held responsible for any delays or problems with delivery as a result of an incorrect delivery address being provided to us. Customers

are responsible for providing the correct delivery address as any mistakes cannot be rectified once the item has been dispatched.

5. We cannot be held responsible for any delays incurred by our courier.

*IMPORTANT NOTICE FOR EXISTING PAYPAL ACCOUNT HOLDERS

Please be aware that if there are insufficient funds in your Paypal account and your payment is processed via your bank / building society account, there may be a delay before this payment clears. Consequently your order may be delayed by an additional 7 to 10 days.

Refunds and Returns

We want to ensure you are happy with your purchase but in the unlikely event you are not we offer a full refund (excluding postage and packaging) for any items provided they are returned to us in their original condition and packaging. Please note you are responsible for the return postage costs. We would recommend that you obtain proof of postage for your returns as we can not offer a refund if the product is lost and there is no proof of postage.

Before you return your item you may wish to contact us to see if we can resolve your dispute. Please email us at info@sweetbabycakes.co.uk

Privacy Policy

Any personal information you provide to us will only be used by Sweet Baby Cakes to complete your order or to contact you regarding any queries and future offers. We will not provide your details to any other third parties. We do reserve the right to publish any feedback you provide to us but details which could personally identify you will not be published. Please inform us you do not wish any feedback to be published and we will respect your wishes.